Return & Refund Policy

1. General policy

Our goal is that you are happy with your pieces. If something doesn’t fit your expectations, please read the conditions below to see if your order qualifies for a return or exchange.

2. Return conditions

To be eligible for a return, items must be:

• unworn and unwashed,
• in their original condition (no stains, smells or damage),
• with all tags/labels still attached (if applicable),
• returned within the time frame communicated below.

3. Return period

Unless otherwise agreed, you must contact us within 14 days after receiving your order if you wish to return an item. Please do not send anything back before you have received confirmation from us.

4. Items that cannot be returned

For hygienic and logistical reasons, some products may be excluded from returns (for example underwear or heavily discounted clearance items). If this applies, it will be clearly communicated before your purchase whenever possible.

5. How to request a return

To start a return, please contact us with:

• your full name,
• your order details, and
• a short explanation of the reason for the return.

After we confirm your request, we will send you instructions on how and where to send your items.

6. Return shipping costs

Unless the return is due to an error on our side (wrong item, damaged on arrival etc.), the customer is responsible for the cost of return shipping.

We recommend using a tracked shipping method so you have proof that the parcel arrives. We cannot refund parcels that are lost on the way back to us.

7. Damaged or incorrect items

If your item arrives damaged or we sent the wrong product or size, please contact us as soon as possible with clear photos of the issue.

Once we review the case, we will offer a suitable solution – for example:

• a replacement item (if available),
• a partial refund, or
• a full refund for the affected item.

8. Refunds

After we receive and inspect your returned item, we will notify you whether your refund is approved. If approved, your refund will be processed via the original payment method (for example PayPal, bank transfer, Revolut) within a reasonable period.

Please note that your bank or payment provider may need additional time to post the refund to your account.

9. Exchanges

If you would like to exchange a product for another size or item, please mention this when you contact us. We will let you know if the requested item is available and explain any price differences or additional steps.

10. Orders without prior contact

Returns that are sent back without contacting us first may be delayed or not accepted. Always reach out to us before you ship anything back.

11. Contact

For all return and refund questions, please contact:

Email: admin@fashionvault.ink
Instagram: @fashionvault

This policy is a general template and can be adjusted to your real workflow and legal requirements. Depending on your country, specific consumer protection laws may apply. If needed, ask a legal professional to review this policy for full compliance.